Return & Refund Policy

At Esvora Organics, customer satisfaction is our top priority. We ensure all our products undergo rigorous quality checks before shipping. However, if you are not satisfied with your purchase, we offer a structured return and refund process.

1. Eligibility for Returns

• Returns are accepted within 7 days from the date of delivery.
• Products must be unused, unopened, and in their original packaging with all labels, tags, and invoices intact.
• Returns are only accepted for:
  • Damaged or defective products
  • Incorrect items delivered
  • Expired items received
  • Orders refused upon delivery under eligible cancellation

2. Return Process

• To initiate a return, please write to us at contact@esvoraworld.com with your order number, reason for return, and supporting images if the product is damaged/defective.
• Once your return request is approved, our team will guide you through the pickup or shipping process.

3. Return Shipping

• If the return is due to a mistake on our end (wrong or defective item), we will bear the return shipping charges.
• For other returns, shipping charges may be deducted from the refund amount.

4. Non-Returnable Products

• Products that have been opened or used
• Items purchased on discount or during a promotional offer unless damaged or incorrect
• Personal care items not in their original condition
• Gift cards or bundled products, unless the full bundle is returned

5. Refund Process

• Refunds will be initiated only after the returned product passes our quality check.
• If eligible, the refund will be processed to your original method of payment within 7–10 business days after product inspection.

6. Refunds in Case of Order Cancellation

• If your order is cancelled within 12 hours, the refund will be processed within 3–5 business days.
• If the order was cancelled after shipping or refused on delivery, the item must be returned and pass the quality check before the refund is processed.

7. Exchange Policy

• We currently do not offer direct exchanges. If you wish to get another product, please place a new order after the refund is processed.

8. Customer Support

For any questions about returns or refunds, feel free to contact:
Email: contact@esvoraworld.com